No. You will only be charged the face value of the Gift Card, and we do not impose any other fees at any time.

Yes, please visit https://debrabrooks.com/gift-card-balance/ with your Order
Confirmation Number and Gift Card Number.

Yes. To do so, on the order form enter your name in the “Recipient name” field and your email address in the “Recipient email” field then, complete the transaction normally. When you receive your Gift Card email, follow the instructions in the email to retrieve and redeem your Gift Card.

Sorry. Not at this time.

You can cancel your purchase by contacting Customer Care Specialists. Cancellation is subject to limitations. Please note that Gift Cards are delivered within 2- 4 hours of purchase.

Visa, MasterCard, American Express, Discover, PayPal.

In order to protect you from unauthorized transactions, we require your credit card’s Security Code. MasterCard, VISA, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number. American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right).*

*Please note, there are a small percentage of “plastic-less” card accounts for American Express – Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.

Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as Debra Brooks Cstr Gftcd.

Your PayPal account is charged at the time of purchase.

Your Gift Card will be sent via email on the delivery date you choose, which may e up to ith rare exceptions for processing delays. For same-day delivery, most Gift Cards are sent within two to four hours of the purchase transaction. For future delivery, Gift Cards are sent on the morning of the scheduled delivery date. Please see the “Gift Cards” section below for more about it.

Gift Cards will be sent via email at no cost to the Purchaser. 

Yes. If you send separate Gift Cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject “[Sender] sent you a Gift Card from DEBRA BROOKS” with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: “Mary Smith, John Jones sent you a $XX Gift Card from DEBRA BROOKS.”

You can use your Gift Card at debrabrooks.com.

There is no expiration date on your Gift Card. We recommend that you redeem it soon as practical after you receive it, so you don’t forget.

Sorry. Not at this time.

The Debra Brooks Gift Card is an electronic Gift Card that is sent via email. On the delivery date you choose, up to 90 days out, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the Gift Card (with your recipient’s name and your personalized message, if any), its value and code number. This page also provides simple instructions for redeeming the Gift Card, including printing instructions.

We adhere to all industry best practices to ensure successful delivery of the Gift Card via email. Still, there is a possibility that the email will be treated as spam or the recipient did not notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the Gift Card has been viewed. If the Gift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.

You will receive an email message confirming delivery, and a message notifying you that the Gift Card has been viewed. If the Gift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their Gift Card.

No and no. Most standard office and household printers are equipped to print Gift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don’t print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.

All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.

Your Gift Card has value for the purchase of merchandise on debrabrooks.com and, therefore, should be safeguarded as such. However, if lost or damaged, Gift Cards cannot be replaced.

Our state of the art technology inhibits fraud, but you must safeguard your Gift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the Gift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the Gift Card regardless of the circumstances under which the Gift Card was used. If you suspect that someone has copied or stolen your Gift Card, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new Gift Card.

CashStar is a Blackhawk Network business specializing in Digital Gifting that allows consumers and businesses to securely order and send Gift Cards over the internet. CashStar’s focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant. ​ Debra Brooks Gift Cards, powered by CashStar.